Premier Privacy Policy

As you are probably aware, changes in E.U Data Protection Regulations came into effect on May 25th, 2018. The changes were designed to ensure your information is correctly used, stored and protected against unauthorised access. Premier respect your legal rights and take care to ensure that we comply with all our duties and responsibilities associated with your personal information.

Protecting your data

We are committed to keeping your information secure with appropriate technical and organisational measures to ensure its confidentiality, integrity and availability.

It is important that you read this Privacy Notice so that you are fully aware of how and why we are collecting and using your data.

We may update this Privacy Notice from time to time and will post any changes on our website so it’s a good idea to check www.info@premiertaxis.net

This Privacy Notice was last updated on 25 May 2018.

Who are We???

Premier is an established local company. Our registered address is Unit 10 Wroughton Place, Cardiff. CF5 4AB. Co Reg No: 10463516. Tel. 02920 565661

We use your personal details to assist us in providing services to our commercial and domestic customers, and process those details to provide you with the services requested.

We respect your personal data and take it’s security very seriously

We only hold the data we need for the purposes for which we obtained it

We delete your data when it has reached the end of it’s retention period

We respect your privacy rights

We are happy to answer your questions, our contact details can be found at the end of this document.

We will not share this information with any third party, other than those required to fulfil our legitimate business interest with you.

Your data is secured held on our Autocab servers which are protected

What data we collect?

If you use our services we will process your name, address, email, and preferred contact details, together with payment information.

We will keep a record of bookings including pick up and drop off information for checking against billing queries, particularly for commercial clients who have existing contracts with us.

How we use your personal data?

For each piece of data that we process, we must have a legal basis for doing so. If you contact us by call or email, we will respond and see if there is a way in which we can help you. If you choose not to use our services, we will delete any information provided. If you do purchase from us, we will need to process your information in order to despatch a vehicle to match your requirement. We will retain your personal data excluding payment information for a period of 8 years, which provides for the legal requirement from HMRC to hold transactional information for a 7 year period.

With reference to marketing information, we do not undertake any direct marketing at present. We use social media to provide information on the services we provide together with any applicable offers.

With reference to technical data, we use the logs from our servers to help with our own information security, and provide us with information to plan suitable future service provision. Strategy planning is a legitimate activity for a business to undertake.

We will not currently transfer or process any data outside the European Economic Area

How long will we keep your data?

We do not retain your information for longer than necessary for the purpose it was collected.

We keep your personal data for as long as it is required by us for our legitimate business purposes, to perform our contractual obligations, or where longer, such longer period as is required by law or regulatory obligations which apply to us.

How we protect your data

We take the security of your personal information seriously. In order to prevent unauthorised access or disclosure and unlawful or unauthorised processing and accidental loss, destruction or damage, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. For example, we have adopted internal data protection procedures and trained our staff on them with a view to preventing breaches of security.

We will not transfer your personal data to third parties at this stage. There may be exceptions however as follows:

Companies that provide services to us including our telephone providers who will see your phone number if we call you, and our broadband provider who could see your email address

It is possible but unlikely that we may be legally required to disclose your information in response to a court order.

As a customer we transfer your data excluding payment details to the following parties

Companies who provide services to us e.g. telephone & broadband providers

Companies who provide secure storage for information using their server including Autocab and Cloud service providers.

Our website may, from time to time, contain links to third party websites. If you follow a link to any of these websites, please note that these websites will have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Your Rights

With respect to our personal data, you have the following rights

To rectify incorrect personal data that we are processing

To request that we erase your personal data if

We no longer need it

If we are processing your data with your consent and you withdraw that consent

If we no longer have legitimate grounds to process your personal data

We are processing your data unlawfully

To object to our data processing if it is by legitimate interest

To restrict our processing if it was by legitimate interest

To request that your personal data be transferred from us to another company if we are processing your data under a contract, or with your consent, and that processing is carried out by automated means

As an individual you have explicit rights under general data protection regulation:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure (also known as the ‘right to be forgotten’)
• The right to restrict processing
• The right to data portability
• The right to object
• Rights with respect to automated decision-making and profiling
• The right to withdraw your consent to the collection, holding and processing of your personal data at any time.

Accessing your data

To access your personal data and information about our processing of it, you can request a copy of your personal data, but we will need to remove information from other people who be identifiable.

We are legally required to act on requests and provide information free of charge with the exception of requests that are manifestly unfounded, excessive or repetitive. If we determine this to be the case we may charge a reasonable fee or refuse to act on the request. We will respond to acknowledge your request and provide the information within one month of receiving your request. Please send your request to info@premiertaxis.net with subject access request in the subject line.